Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your debit or credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank or credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@woodiessurfshop.co.uk
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item in a different size, send us an email at shop@woodiessurfshop.co.uk
Postage
To return your product, you should mail your product to: Woodies Surf Shop, 102 Lower Main Street, Portrush, N. Ireland, BT56 8DA.
You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable unless otherwise specified by us in writing.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You should consider using a trackable postage service or purchasing postage insurance. We don’t guarantee that we will receive your returned item unless you do so.
